Privacy Policy
Last updated: March 26, 2026
This Privacy Policy describes how Cyberex Labss ("we", "us", or "our") collects, uses, stores, and protects information about you when you use our website at cyberexlabss.com and any related services we provide (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read and understood this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily submit to us when you interact with our Services. This includes:
- Full name and contact details such as email address and phone number
- Account registration information including username and password
- Billing and payment information necessary to process transactions
- Messages, inquiries, and correspondence you send to us
- Feedback, survey responses, and support requests
- Any other information you choose to provide when using our Services
1.2 Information Collected Automatically
When you access our Services, certain technical information is collected automatically through cookies, log files, and similar tracking technologies:
- IP address and approximate geographic location derived from it
- Browser type, version, and operating system
- Device identifiers and hardware characteristics
- Pages visited, time spent on each page, and navigation paths
- Referring URLs and exit pages
- Date and time of each visit and session duration
- Crash reports and performance diagnostics
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Authentication providers if you choose to sign in using a third-party account
- Payment processors who confirm transaction status
- Analytics and advertising partners who share aggregated or pseudonymous data
- Publicly available sources where permitted by applicable law
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Services
- To create and manage your account and authenticate your identity
- To process payments and fulfill orders or service requests
- To respond to your inquiries and provide customer support
- To send you transactional communications such as confirmations, receipts, and security alerts
- To send you marketing and promotional communications where you have given consent or where permitted by law
- To personalize your experience and deliver content relevant to your interests
- To monitor and analyze usage trends and improve overall performance
- To detect, prevent, and address fraud, abuse, and security incidents
- To comply with our legal obligations and enforce our terms
3. Legal Basis for Processing
We process your personal information on the following legal grounds:
- Contract performance: Processing is necessary to deliver the Services you have requested or to fulfill a contract with you
- Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our Services, preventing fraud, and ensuring security, provided these interests are not overridden by your rights
- Consent: Where you have given us explicit consent to process your data for a specific purpose, such as receiving marketing communications
- Legal obligation: Processing is necessary to comply with a legal requirement to which we are subject
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for core functionality such as authentication and session management | Session |
| Functional | Remembers your preferences and settings to enhance your experience | Up to 12 months |
| Analytics | Collects anonymized data about how visitors use our Services | Up to 24 months |
| Marketing | Tracks activity to deliver relevant advertisements and measure campaign effectiveness | Up to 24 months |
4.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when new cookies are set. Please note that disabling certain cookies may affect the functionality of our Services. You may also opt out of analytics tracking by using the opt-out mechanisms provided by our analytics partners.
5. Sharing Your Information
We do not sell your personal information. We may share your information in the following circumstances:
5.1 Service Providers
We engage trusted third-party companies and individuals to perform services on our behalf, including hosting, payment processing, email delivery, analytics, and customer support. These parties have access to your information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security.
5.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, or similar business transaction, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
5.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including courts and government agencies. We may also disclose information where we believe it is necessary to protect our rights, your safety, or the safety of others.
5.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:
- The duration of our ongoing relationship with you and the provision of Services
- Legal obligations that require us to retain data for a minimum period
- Applicable statutes of limitation that may require us to retain records
- Whether retention is advisable in light of our legal position, such as in regard to applicable litigation or regulatory investigations
When information is no longer needed, we securely delete or anonymize it in accordance with our internal data management procedures.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, or alteration. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training on data protection practices.
Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use our Services at your own risk. If you become aware of any security breach, please contact us immediately at help@cyberexlabss.com.
8. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: The right to request a copy of the personal information we hold about you
- Rectification: The right to request correction of inaccurate or incomplete information
- Erasure: The right to request deletion of your personal information under certain circumstances
- Restriction: The right to request that we limit the processing of your information in certain situations
- Portability: The right to receive your information in a structured, commonly used, machine-readable format and to transmit it to another controller
- Objection: The right to object to processing based on legitimate interests or for direct marketing purposes
- Withdrawal of consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at help@cyberexlabss.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
9. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information without appropriate consent, please contact us immediately and we will take steps to delete such information from our records.
10. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. When we transfer personal information across borders, we take appropriate safeguards to ensure that your information remains protected in accordance with this policy, including the use of standard contractual clauses or other legally recognized transfer mechanisms where required.
11. Third-Party Links
Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you visit, as we have no control over and assume no responsibility for their content or privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. If we make material changes, we will provide you with more prominent notice, such as by sending an email notification or displaying a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the details below:
- Company: Cyberex Labss
- Address: Myru Ave, 53, 416, Chernihiv, Chernihiv Oblast, Ukraine, 14000
- Email: help@cyberexlabss.com
- Phone: +380956708512
- Website: cyberexlabss.com
We are committed to resolving any complaints or concerns you may have about our handling of your personal information in a timely and transparent manner.